Award-winning
training & certification
Humanising IT™ puts the HEART
into IT service management
Create experiences instead of measuring experiences
Humanising IT™ puts the HEART into IT service management and is revolutionising conventional process-driven frameworks, by considering the human experience in the design of IT processes and services.
Humanising IT™ Foundation is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches, by integrating human-centred design into ITSM practices.
Human-centered IT service management is based on the principals of human-centered design, a framework for creating products and services to meet the specific needs of clients, users, or customers.
Human-centred design is about empathising with users, whereas IT service management provides processes and technology to support users. And here lies the disconnect.
This is where human-centred design for IT service management can help. It puts users first to understand their motivations, pain points, needs & desires in the design & support of IT services.
Ultimately the goal of Humanising IT is to break down the barriers, not just between businesses and IT departments, but within IT departments themselves.
Human-centered IT service management is the great differentiator and provides enterprises with competitive advantage. Why? It improves the productivity of users by incorporating human-centered design concepts to streamline IT processes. It can then be used to structure IT services and products that are designed to be intuitive, easy to use, and created to provide exactly the level of service to match the need.
Why do things go wrong in IT service management?
David Ratcliffe – President – Pink Elephant
Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field.
Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Management,” and the evolution of ITSM from a process-driven framework to a human-focused approach. David shares his experiences and introduces Pink Elephant’s new Integrated ITSM model, which combines traditional ITSM with agile, lean, and organisational change management practices.
Tune in for a thought-provoking discussion that challenges conventional ITSM practices and advocates for a more humanised, experience-led approach to IT service delivery.
Don’t miss the premiere of the Humanising IT™ podcast!
Why organisations adopt Humanising IT™️?
About Humanising IT™️ training
In today’s increasingly user-centric world, where user satisfaction directly impacts business success, IT departments cannot afford to overlook the importance of delivering positive experiences to their users.
By embracing Humanising IT, IT departments empower their teams with the tools, techniques, and mindset required to design and support IT solutions that not only meet user needs but also enhance user satisfaction.
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