Humanising IT Foundation training, scheduled for February 7, 2025

In the Humanising IT Foundation training, scheduled for February 7, 2025, you will learn a human-centered approach to designing and implementing an IT Service Management (ITSM) system.

Description of Humanising IT Foundation

The Humanising IT Foundation training is designed to empower IT professionals at both strategic and operational levels.
During the training, IT professionals will receive practical guidelines needed to integrate human-centered design principles into IT service management.

Participants will embark on a journey that places the human experience at the forefront of IT service delivery, from understanding human-centered design to the practical application of principles in real-world scenarios.

This one-day training is supported by an interactive app that helps participants grasp the fundamentals of Humanising IT.

· Increased user satisfaction and engagement
· Improved efficiency and productivity
· Lower costs
· Enhanced innovation and competitive advantage
· Better working conditions, leading to employee retention
· Strengthened compliance and governance.

In the Humanising IT training, you will learn a human-centered approach to designing and implementing an IT Service Management system.

The training provides participants with the tools and techniques necessary to develop an "experience-oriented" approach to service design, delivery, and support, creating a positive experience for users.

What It's About

Program

This professional and practice-oriented training covers the following topics:

· Human-centered design
· Enhanced problem-solving skills
· Application of the design thinking framework in the ITSM lifecycle
· User-focused IT service management
· Introduction to essential tools and techniques of human-centered design

Benefits

Course Details:

• Date: February 7, 2025

• Location: Van der Valk Hotel, Winthontlaan 4, Utrecht

• Time: Doors open at 09:00 AM,
  starts at 09:30 AM, ends at 04:00 PM

• Includes: Lunch and parking facilities